Case Study: ParkBoston achieves 11% increase in meter revenue and 240% increase in mobile payments with Passport

Driving higher revenues from parking operations

ParkBoston, the City of Boston’s private‑label parking app developed by Passport, was introduced amid concerns that mobile payments would reduce enforcement revenue as fewer citations were issued. The city needed to modernize payment options and improve curb compliance while protecting a critical source of parking income.

Passport launched the ParkBoston app in just 37 days across Boston’s metered spaces, enabling mobile payments and better payment compliance; Passport’s solution helped drive an 11% increase in meter revenue, a 10% decrease in meter violations, a 240% increase in mobile payments, and mobile now accounts for nearly 40% of parking revenues—ParkBoston’s app revenue rose to $3.41M from $1M year‑over‑year.

ParkBoston

Chris Osgood

ParkBoston