Case Study: City of Tampa streamlines parking operations with Passport

City of Tampa resolves 95% of paid citations online with Passport

The City of Tampa sought to modernize and create more efficient and reliable processes for its parking enforcement and permits operations. To address this challenge, the city partnered with vendor Passport to implement its unified parking compliance, permits, and paid parking platform.

Passport's solution provided a centralized system for managing operations, including real-time compliance technology and a digital permitting system. The measurable results included 95% of paid citations being resolved online and 96.5% being fully paid within 90 days. The implementation of Passport's Photo Enforcement solution is also expected to save eight hours in daily garage enforcement, improving officer safety and efficiency.

City of Tampa