Case Study: City of Savannah achieves 33% increase in parking transactions and higher parking revenue with Passport

City of Savannah - Customer Case Study

Savannah, a historic and tourist-heavy city in Georgia, faced parking friction from meter-based payments that forced residents and visitors to rush back to add time. To modernize parking and reduce enforcement headaches, the city partnered with Passport and launched a white‑label Park Savannah mobile payments app.

Passport implemented the Park Savannah app—integrated with enforcement systems—to let users pay and extend sessions remotely, build city-branded signage, and provide ongoing support. The rollout drove measurable impact: about $200K processed monthly, roughly 60,000 monthly app sessions, a 33% increase in transactions in the first six months of 2019, fewer citations, improved payment compliance, and overall increased parking revenues.

Savannah