Case Study: City of Providence modernizes parking and boosts compliance with Passport Parking

City of Providence saves $600K and boosts mobile pay transactions 81% with Passport

The City of Providence faced the challenge of modernizing its parking system, which was heavily reliant on coin meters. Officials were hesitant to implement a mobile payment solution, fearing it would cause confusion and compliance issues. The city chose Passport and its Passport Parking mobile application for its flexibility and ease of use.

By implementing Passport's solution, the city dramatically increased compliance. For the first time in 2020, parking revenue exceeded citation revenue and the number of tickets written decreased by 70%. A subsequent validation program drove an 81% increase in transactions. Passport also enabled the city to avoid replacing over 1,400 outdated meters, saving more than $600,000, and is now exploring further uses for the platform to manage its curb space.

City of Providence