Case Study: City of Omaha streamlines parking payments and reconciliation with Passport

City of Omaha processes 120,000 parking transactions per month with Passport

The City of Omaha faced a challenge in unifying its management of over 4,600 metered and 5,700+ off-street parking spaces. This siloed approach made it difficult to efficiently track revenue, enforce compliance, and streamline financial operations. To address this, the city partnered with vendor Passport for a cohesive solution.

Passport implemented its comprehensive platform, including the Park Omaha app, an enforcement solution, and Passport Payments. This integration provided the city with greater financial control and operational efficiency. The results include processing approximately 120,000 transactions monthly, which offers greater revenue visibility. The city uses Passport's back-office tools for daily reconciliation and data-driven decision-making, achieving minimal chargebacks and more efficient operations.

City of Omaha