Case Study: City of Newport, Kentucky doubles parking revenue with Passport

City of Newport, Kentucky doubles parking revenue with Passport and removes 100% of meters

The City of Newport, Kentucky faced challenges with its aging parking infrastructure, which relied on manual ticketing and outdated meters. This led to operational inefficiencies, errors, and a lack of visibility into parking activity. To modernize its system, the city partnered with Passport to implement its digital parking platform.

By adopting Passport's digital payments and enforcement tools, Newport removed all physical meters and transitioned to a unified system. This solution provided real-time visibility and streamlined operations. As a result, the city more than doubled its parking revenue, significantly improved enforcement efficiency, and reduced front-office traffic. Passport's hands-on support was also credited as a major factor in the successful implementation.

City of Newport, Kentucky