Case Study: City of Newburyport achieves higher app utilization and revenue with Passport

City of Newburyport boosts app utilization 110% with Passport

The City of Newburyport, a historic Massachusetts seaport, partnered with Passport to implement its mobile payment solution for parking. The goal was to provide a more convenient way for residents and tourists to pay for parking and to help manage its parking operations more effectively.

By utilizing the Passport Parking app and its additional platform features for permits and enforcement, Newburyport saw significant growth. Passport's solution led to a 124% increase in revenue and an 80% rate of citations being paid online. The city also experienced a 110% increase in app utilization and a 37% boost in transactions after adding QR codes to signage, demonstrating the successful digital transformation of its parking program.

City of Newburyport