Case Study: City of Denver simplifies residential parking permits with Passport

City of Denver saves residents a full year of parking permit value with Passport

The City of Denver's Department of Transportation and Infrastructure faced a challenge with its inflexible Residential Parking Permit program, which had fixed annual renewal dates. This system was inconvenient for residents and created extra administrative work for city staff. To address this, the city partnered with the vendor Passport to implement a more adaptable digital permit solution.

Passport implemented a rolling permit system that operates on a countdown basis from the moment of activation. This solution provided residents with a full year of value and eliminated rigid renewal windows. For the city, the results included a more consistent flow of requests, increased administrative efficiency, and time savings for both staff and residents. The system was seamlessly integrated using Passport's user-friendly online interface and backend management tools.

City of Denver