Case Study: City of Bend achieves $250K annual savings and streamlined parking enforcement with Passport

Bringing Innovative Solutions to Their Streets

Bend, Oregon faced growing parking pressures as population and tourism surged (up to 20,000 visitors per day) while relying on a 20-year legacy, outsourced parking system that increased costs and limited reporting and customer service. To modernize and bring operations in‑house, Bend selected Passport’s digital platform—including Passport Parking (mobile pay), digital enforcement, permitting, license plate recognition (LPR) and Passport Payments—to replace the legacy system and support a new Parking Services Division.

Passport deployed mobile pay with dynamic pricing, LPR-enabled digital enforcement, self-service employer permitting and Passport Payments. The worklet cut third‑party management spend by $100,000 annually and is expected to save about $250,000 in the 2021–2022 fiscal year, generated roughly $100,000 in parking revenue (with potential to reach $500,000), and reduced citation-appeal processing from over half a day to about 30 minutes (≈3.5 hours saved weekly). Passport’s solution also improved free-parking compliance, enabled enforcement without extra staff, and delivered payment‑processing savings and chargeback support.

Bend

Tobias Marx

Services Division Manager