Case Study: City of Greeley achieves increased parking availability and faster enforcement with Passport

Achieving community excellence through a cloud-based parking management system

The City of Greeley, CO faced fragmented, manual parking operations that caused poor customer service and ineffective enforcement: physical hang tags and spreadsheeted permits, tire‑chalking that failed in wet conditions, no easy way to identify repeat offenders (the top 20 owed $26,000), and separate disconnected systems. To modernize parking, the City of Greeley partnered with Passport to deploy a cloud‑based parking management system including the Passport Parking app, online permit system, license plate recognition (LPR) and a unified back‑office.

Passport implemented an integrated solution that eliminated hang tags, automated permits and renewals, enabled digital enforcement with LPR, and centralized reporting. The City now issues 1,500+ digital permits per year, scans 3,000–4,000 license plates per officer daily (4,000+ on average), and processes ~15,000 tickets per year, improving parking availability, speeding enforcement, and shifting workload from the police to Parking Services. Passport’s unified platform also allows waitlists, blocks applicants with outstanding tickets, and gives staff actionable data through one back office.

City of Greeley

Will Jones

Public Works Deputy Director