Case Study: Carpe boosts international revenue and global shipping performance with Passport

Carpe doubles international revenue in less than two years with Passport

Carpe, a leading antiperspirant brand, faced significant challenges in expanding internationally, particularly into Canada. Their primary hurdles included customs delays, unreliable delivery, and a lack of tracking visibility, which led to poor customer experiences and a strain on their support team. To overcome these obstacles to global growth, Carpe and their 3PL, Logistech Solutions, partnered with the vendor Passport for a comprehensive international shipping solution.

By implementing Passport's technology, including its Shopify integration and landed-cost solution for duty and tax management, Carpe streamlined its entire cross-border process. The results were substantial: international revenue doubled in less than two years, growing from less than 5% to over 10% of total revenue. Passport also helped Carpe achieve a 55% year-over-year increase in shipping volume, improve transit times by up to 18%, and reduce related support tickets to nearly zero.

Carpe