Case Study: Leading International Payments Provider Company achieves 78% faster US customer onboarding with PassFort

Leading International Payments Provider Company - Customer Case Study

Leading International Payments Provider Company, a UK‑headquartered payments firm serving corporate clients mainly in the UK and US, needed to cut manual work in customer lifecycle processes (onboarding and risk monitoring) by 50% and avoid hiring large numbers of additional Compliance Analysts as it scaled. Its risk‑based, global compliance workflows for medium and high‑risk clients were complex, slow and not being measured, so the company engaged PassFort as a single SaaS Customer Lifecycle Management solution to digitise and automate those processes.

PassFort mapped and digitised the firm’s complex workflows using its Policy Builder, central risk engine, Portal and Integration Hub, integrated data providers to automate checks, and recommended a new primary US data provider for business/shareholder information. As a result PassFort reduced the time to complete “Identify Officers” and “Identify Beneficial Owner” tasks from 90 to 20 minutes, increased task completion from 88% to 97%, enabled US customer onboarding to be 78% faster the month after the change and allowed the firm to onboard 9% more US customers — all while scaling without proportional increases in Compliance headcount.