Case Study: Goldex achieves streamlined customer onboarding and automated KYC/AML with PassFort

Goldex - Customer Case Study

Goldex, the first global marketplace for physical gold, needed a reliable, compliant way to onboard customers and carry out KYC/AML checks while meeting HMRC rules. Since June 2018 Goldex has worked with PassFort to optimise its customer onboarding journeys and strengthen backend compliance processes, creating a trusted support system between the teams.

PassFort implemented its single platform — Portal, Policy Builder and Integration Hub — to digitise customer due diligence and automate KYC and AML checks, giving Goldex faster time to decision and more efficient onboarding. The partnership with PassFort has smoothed and scaled Goldex’s compliance operations, improved the end-customer experience and become a core part of Goldex’s risk and compliance capability.

Goldex

Fernando Ripolles

Co-Founder and COO