Case Study: Diginex achieves 91% first-decision approvals and streamlined KYC/KYB/AML onboarding with PassFort

Diginex - Customer Case Study

Diginex is a digital asset company that operates the EQUOS exchange and bridges traditional finance and crypto. Facing the need to digitally deliver KYC, KYB and AML for retail and institutional clients across multiple jurisdictions, Diginex required a compliance platform that could streamline onboarding, support risk-based decision-making, and provide transparent case management. They selected PassFort’s customer lifecycle management solution for onboarding and ongoing risk monitoring.

PassFort implemented an automated, policy-driven workflow using its smart policy builder and integrations with four global data providers via the PassFort API, centralising KYC/KYB/AML data and full case management. As a result, Diginex achieved an average approval rate of 91% at first decision, improved visibility and collaboration across the compliance team, faster risk-based decisions, and the ability to off-board bad actors while minimising onboarding delays. PassFort’s platform and support also enabled continual process improvements through responsive service and quarterly business reviews.

Diginex