Case Study: Downey Federal Credit Union achieves simpler, more connected board meetings with Passageways OnBoard

Downey Federal Credit Union - Customer Case Study

The customer, Downey Federal Credit Union, faced challenges with inefficient, paper-based board meetings that involved manually assembling and mailing over 100-page board packets. To modernize their governance and improve communication, especially with remote members, they sought a digital solution and chose the OnBoard board management platform from vendor Passageways.

By implementing Passageways' OnBoard, the board digitized its entire meeting lifecycle, providing instant access to documents and enabling seamless remote participation. The results were transformative: meetings became more efficient and focused, remote members could participate as if they were in the room, and the cumbersome task of mailing packets was eliminated. Dr. Potter, an 80-year-old director, highlighted the platform's simplicity and ease of use as key factors in its successful adoption, which has fundamentally changed how the board operates.

Downey Federal Credit Union

Edward Potter

Director