Case Study: Uniti Fiber streamlines Salesforce growth and integrations with Passage Technology

Uniti Fiber triples Salesforce users in 3 years with Passage Technology

Uniti Fiber, the fiber infrastructure segment of a publicly traded REIT, faced the challenge of managing rapid growth and integrating multiple acquired companies while handling a high volume of feature requests from over 600 Salesforce users. They partnered with Passage Technology and its Milestones PM+ application to help aggregate costs and manage this expansion alongside a company-wide Salesforce Lightning conversion.

Passage Technology implemented a comprehensive solution including development services and apps like Rollup Helper. This involved creating email-to-case solutions, integrating dozens of legacy systems and billing platforms, and providing staff augmentation. The results were highly successful, as Uniti Fiber integrated multiple companies' historical data into a single Salesforce org, achieved significant efficiency wins, and met its corporate goals with high-quality, consistent results from Passage Technology.

Uniti Fiber