Case Study: HDI achieves active claims management and faster customer service with PASS Consulting Group’s PASS BPM Suite

HDI streamlines claims management for 560 users with PASS Consulting Group

HDI, a German insurance company, faced a challenge in its claims department where its paper-based processes prevented employees from reacting immediately to customer requests. To achieve its goal of active claims management and transparent processes, HDI required an electronic archiving solution. The PASS Consulting Group provided this solution using its COSA BPM product to develop an electronic registry file.

The solution implemented by PASS Consulting Group involved scanning all incoming mail and creating electronic claims files accessible from any workstation. This was integrated with HDI's existing claims management software. The results were considerable cost savings and a significant increase in work quality, enabling employees to access all required data immediately and offer superior customer service. After a successful pilot, the system was rolled out to connect 560 users across multiple branch offices.

HDI