Case Study: SoundCloud achieves stronger global team alignment with PartnerHero

SoundCloud creates stronger global team alignment in 90 days with PartnerHero

SoundCloud, a global music entertainment platform, faced challenges in creating alignment between its distributed global teams, particularly between its Berlin and New York offices. They also needed to unify their brand voice and evaluate their organizational design for customer experience (CX), which lacked executive representation. To address this, SoundCloud engaged PartnerHero's Fractional CXO service.

PartnerHero's expert conducted an in-depth cultural study and stakeholder interviews, delivering a comprehensive report with actionable recommendations. The solution included a brand-aligned communication handbook and a prioritized operational plan with implementation timelines. SoundCloud has already implemented the new communication guidelines and is planning to roll out further recommendations, having gained valuable confirmation and expertise from working with PartnerHero.

SoundCloud