Case Study: Marmalade Game Studio improves customer reviews with PartnerHero

Marmalade Game Studio boosts support reviews with PartnerHero over 4 years

Marmalade Game Studio, a London-based developer of digital board games, faced a significant challenge following a successful game release. Their small internal support team was overwhelmed by a high volume of player queries, leading to long response times, negative customer feedback, and poor reviews. To address this, they turned to the outsourcing vendor PartnerHero for customer support services.

PartnerHero provided Marmalade with a team of associates who were productive from their first day. The solution enabled Marmalade to handle the large number of queries while providing each customer with attentive support. This led to a direct positive impact: the studio began receiving glowing reviews for its support, which improved the overall perception of their games and led to more sales. Marmalade was so thrilled with the results that their initially temporary partnership with PartnerHero has lasted over four years.

Marmalade Game Studio