Case Study: Lovepop scales seasonal customer support with PartnerHero

Lovepop reduces contact rate with PartnerHero and scales seasonal support

Lovepop, a creator of 3D paper greeting cards, faced challenges scaling its customer support after a period of high growth following an appearance on Shark Tank. Their previous attempts at an in-house team led to scheduling and consistency issues. They turned to PartnerHero for outsourced customer support to find a solution that could scale effectively.

PartnerHero built and managed a full support team for Lovepop, handling recruiting, training, and onboarding. The partnership allowed Lovepop to refine its metrics and SLAs, and the introduction of a knowledge base significantly reduced the customer contact rate. PartnerHero provided the flexible, scalable support needed to handle extreme seasonal spikes in volume, enabling Lovepop to grow its business.

Lovepop