Case Study: Bungalow achieves 5x growth support with PartnerHero

Bungalow supports 5x growth with PartnerHero

Bungalow, a real estate company, faced the challenge of supporting highly seasonal growth spikes of up to 5x its normal volume. Their internal hiring processes were unable to quickly staff for these surges, causing operational backlogs. They partnered with the vendor PartnerHero to outsource a dedicated and flex team to handle this scaling need.

PartnerHero implemented a solution that provided Bungalow with specialized, trained associates for resident support and internal operations roles. The results were a massive improvement in performance, with Bungalow now consistently hitting 90% achievement across all its SLAs. PartnerHero's partnership allowed Bungalow to seamlessly scale its operations and support its rapid growth.

Bungalow