Case Study: ENGEL drives faster, more scalable parts sales with Partium

ENGEL - Customer Case Study

ENGEL, a globally leading manufacturer of plastics processing machines, faced a challenge in scaling its aftersales parts business. With a growing installed base of machines, its customer service and part sales teams were dealing with a high volume of part-search-related inquiries, which consumed significant time and administrative resources, hindering their ability to generate more revenue from spare parts.

They implemented Partium's AI-based Enterprise Part Search and Agent Portal to address this. This solution allowed technicians to find parts faster and more independently, reducing hotline calls. The Agent Portal streamlined confirmation and offer requests, leading to higher conversion rates, more self-served transactions, and a more efficient, scalable service operation that increased part sales.

ENGEL