Case Study: Funerals by T.S Warden streamlines online payments and family forms with Parting Pro

How the new generation is willing to pay for cremation services online

Funerals by T.S Warden, a funeral home, sought to adapt its business for a new generation of customers who preferred to arrange and pay for services online. The challenge was to modernize their traditionally in-person process to meet this emerging demand and capture a demographic they were at risk of missing.

The company implemented the Parting Pro software, which provides an online portal for customers to select services, fill out necessary forms, and submit payments directly. The solution enabled families to complete transactions on their own, leading to a significant shift in business operations. The result for Funerals by T.S Warden was that a large majority of their cases, approximately 12 to 15 in a two-month period, were paid for through the Parting Pro portal before the funeral home had even received a phone call, demonstrating a measurable increase in streamlined, pre-paid arrangements.

Funerals by T.S Warden

Tyrone Warden

Funeral Director