Case Study: Altmeyer Funeral Homes achieves perfect service at scale with Parting Pro

Altmeyer Funeral Homes delivers service at scale across 53 rooftops with Parting Pro

Altmeyer Funeral Homes, a multi-brand funeral service network, faced the challenge of scaling its operations across 53 locations and 30 distinct brands without compromising the quality of care provided to the 12,000 families it serves annually. To manage this complex and diversified operation while maintaining a consistent, high-touch service standard, they utilized Parting Pro's funeral home software.

The solution implemented by Parting Pro provided the technological infrastructure for seamless operations, including managing handoffs between brands and tracking service preferences to ensure each family received exactly what they needed. This supported a multi-tiered service model and a company-wide focus on data-driven feedback, enabling Altmeyer Funeral Homes to achieve a remarkable Net Promoter Score consistently above 90, demonstrating the measurable impact of perfect service at scale.

Altmeyer Funeral Homes