Case Study: Kolpak speeds up aftersales service with Partful

Kolpak speeds up their aftersales process, caring for customers 24/7

Kolpak, a manufacturer of walk-in coolers and freezers, faced challenges in its aftersales process, needing to quickly identify and order spare parts to minimize customer downtime. They sought a new solution to improve this process and support their technicians, leading them to partner with vendor Partful.

Partful implemented its 3D Electronic Parts Catalog, which provided true-to-life interactive models and digitized parts ordering. This solution gave Kolpak a 24/7 aftersales process, reduced order times, decreased customer downtime, and improved first-time fix rates. Partful also helped Kolpak organize its spare parts data for future product improvements.

Kolpak

Jay Maiden

Director of Service