Case Study: Allett Mowers increases spare parts revenue with Partful

Allett Mowers increases revenue by eliminating part misidentification with Partful

Allett Mowers, a manufacturer of specialized lawn mowing equipment, faced challenges in spare parts management due to its global operations and the high-stakes need for accuracy, especially for major events like the World Cup. Their issues included linguistic barriers and part misidentification, which impacted customer satisfaction and operational efficiency. To address this, they partnered with vendor Partful to implement its interactive 3D parts catalog service.

The solution from Partful provided a language-agnostic platform with exploded 3D views, streamlining the parts lookup process. This eliminated part misidentification, significantly improved order accuracy, and enhanced the overall customer experience. The partnership with Partful directly translated into increased revenues for Allett Mowers by securing previously lost sales opportunities from incorrect part orders.

Allett Mowers

Austin Jarrett

Managing Director