Case Study: Fazoli’s achieves record sales and faster drive-thru service with ParTech

The fast-casual Italian restaurant’s success resulted from proactive management, effective safety protocols, and technology from PAR

Fazoli’s, the fast-casual Italian restaurant chain, needed a better way to handle rapidly rising off-premise and drive-thru demand during the pandemic while keeping service fast and accurate. ParTech helped support this shift with PAR Brink POS cloud-based software, PAR EverServ tablets, and the PAR G5 Drive-Thru System.

With ParTech’s solution set, Fazoli’s streamlined operations, improved order-taking and expediting, and integrated with other partners like Olo and Punchh. The results were strong: average drive-thru window time dropped below two minutes for the first time, mobile ordering increased 79.7%, loyalty-customer sales rose 42% after a mobile app upgrade, and 65% of business shifted to the drive-thru.

Fazoli’s

Carl Howard

President and CEO