Case Study: Royal Mail achieves 20-point OEE improvement with Parsec Automation's TrakSYS solution

Royal Mail - Customer Case Study

Royal Mail, the UK postal service that delivers over 80 million items daily, faced complex sortation processes, limited visibility into equipment performance, and relied on slow, error-prone paper data capture as part of its World Class Mail (WCM) program. To obtain real-time, trusted performance metrics without changing existing infrastructure, Royal Mail adopted Parsec Automation’s TrakSYS™ solution.

Parsec Automation’s TrakSYS™ was quickly piloted (installed in one day using existing sensors) and configured to provide OEE, maintenance management, labor tracking, electronic logs/forms, workflow, messaging and manufacturing intelligence with operator-facing dashboards. The deployment delivered measurable results — a 20-point OEE improvement (from ~35% to 55% in six months), real-time visibility across mail centers, improved equipment rankings (e.g., Bristol IMP5 moved into the top performers), rapid ROI and full employee engagement.

Royal Mail

Shane Morcom

World-Class Mail Champion