Case Study: Verskis Automates 85.73% of Customer Support with Parnidia’s AI Chatbot

How AI chatbot automated 85.73% of customer inquiries for a SaaS platform

Verskis, a Lithuania-based SaaS platform for building websites and e-stores, was struggling to provide timely and accurate customer support as its user base grew. Their previous attempt at using an AI chatbot resulted in slow and inaccurate responses. To address this challenge, they turned to vendor Parnidia to implement an AI assistant.

Parnidia's AI chatbot solution provided 24/7 instant responses and integrated with a dynamic knowledge base. The implementation was highly successful, with the AI handling 80% of all customer inquiries at an accuracy rate of 85.73%. This automation delivered significant financial results for Verskis, including annual savings of over €4,900 and an impressive 529% return on investment.

Verskis

Edvinas Prasukas

Customer Journey Manager