Case Study: Rock County saves 42% on maintenance costs with Park Place Technologies

Rock County - Customer Case Study

Rock County, a Wisconsin county government with about 1,200 employees across 29 departments, needed to keep mission-critical server and storage systems running without forcing costly hardware refreshes. Facing aging HP and Hitachi equipment, tight budgets, and end-of-warranty support concerns, the county looked for a way to extend the life of its infrastructure beyond what OEM maintenance would allow.

Rock County chose Park Place Technologies for third-party hardware maintenance and support across HP Wintel/x86 servers, HP UNIX servers, HP storage, and Hitachi storage. Park Place Technologies delivered a “Service First” support experience, including fast escalation and direct access to engineers, and Rock County reported zero SLA failures over three years. The county also saved about 42% in maintenance costs versus standard OEM support, freeing up funds for other IT priorities.

Rock County

Mickey Crittenden

CIO