Case Study: non-profit federal credit union exceeds SLA availability with Entuity from Park Place Technologies

Non-Profit Federal Credit Union boosts SLA availability to 99.75% with Park Place Technologies

The customer, a non-profit federal credit union, faced challenges in maintaining its guaranteed 99.5% IT service level agreement due to network performance issues and a lack of end-to-end monitoring. Their rudimentary tools could not provide meaningful alarms or reliable reporting, which impacted their ability to serve members effectively while operating under budgetary constraints. They partnered with Park Place Technologies and implemented the Entuity network analytics solution to address these issues.

Park Place Technologies' Entuity solution provided rapid implementation, ease of use, and out-of-the-box flexibility. It delivered the event correlation and meaningful alarms the credit union required. The results were significant, with IT SLA availability improving to 99.75%, exceeding the guaranteed objective. The solution also enhanced help desk effectiveness, improved operational efficiency, and provided the impact analysis needed to prevent service disruptions and improve relationships with service providers.