Case Study: Dell Services achieves unified network management and proactive monitoring with Park Place Technologies' Entuity

Dell Services manages 4,800 devices in days with Park Place Technologies

Dell Services, a worldwide provider of IT services and business solutions, faced the challenge of managing a massive and growing number of customer networks and its own corporate backbone. They needed a scalable network monitoring solution to handle nearly 4800 devices without increasing personnel or operational costs, while also meeting stringent service level agreements. They turned to Park Place Technologies and its Entuity network management platform to replace their three separate and inefficient monitoring applications.

Park Place Technologies implemented Entuity, which provided a unified platform for fault and performance management and reporting. The solution eliminated redundant network polling, reduced overhead, and delivered proactive management that identified potential issues before they impacted service. For Dell Services, this consolidation reduced operational and training costs, increased the number of devices each staff member could manage, and provided the capacity to add more customers without a corresponding increase in infrastructure. The flexible reporting also helped them prove value to clients and ensure customer satisfaction.

Dell Services