Case Study: Archdiocese of Detroit achieves rapid CSA modernization and real-time donor reporting with ParishSOFT

Archdiocese of Detroit - Customer Case Study

The Archdiocese of Detroit faced a critical technology challenge when its 25‑year‑old AS400 donor system began failing in the middle of the 2010 Catholic Services Appeal, a campaign that funds vital parish ministries. Needing a fast, low‑customization replacement, the archdiocese’s task force chose ParishSOFT’s Diocesan Development Manager (DDM) and committed to an aggressive six‑week launch.

Working closely with ParishSOFT, the archdiocese implemented DDM on schedule, moved payments to a bank lockbox, provided onsite training, and adopted rapid issue‑resolution routines. The result was centralized, real‑time pledge reporting, reduced manual work and paper updates, improved parish-level data access, and a streamlined process that supports better campaign performance and financial transparency.

Archdiocese of Detroit

Fran Ashe

Director of Financial Services