Case Study: Crocodile Stores achieves improved delivery performance, better marketplace ratings and cost & time savings with Parcelhub

Toys, Games and Outdoor Play Retailer Sold on Parcelhub’s Proactive Approach

Crocodile Stores, a Cotgrave, Nottinghamshire-based toys, games and outdoor play retailer selling via its WooCommerce site, eBay and Amazon, faced rapid SKU growth (3,500+ product lines) and intense seasonal peaks that made manual label processing and multi-carrier management unsustainable. The merchant turned to Parcelhub, using Parcelhub’s multi-carrier shipping software and Linnworks integration (plus proactive SMART Notifications), to consolidate carrier relationships and streamline fulfilment across domestic, next‑day, European and international services.

Parcelhub implemented a free Linnworks integration, provided hands‑on in‑house development support, and moved Crocodile Stores onto a single daily collection with access to multiple carriers. The change delivered tracked services at the same cost as the retailer’s previous untracked options, reduced collections from four vehicles to one, improved marketplace delivery metrics reported back to eBay and Amazon, boosted seller status and customer feedback, and cut time spent by Crocodile Stores’ customer service team resolving delivery issues.

Crocodile Stores

Matt Kirby

Founder