Case Study: The Willoughby Book Club improves parcel traceability with Parcelhub

Providing The Willoughby Book Club with reliability and traceability of parcels

The Willoughby Book Club offers a tailored monthly book subscription and needed a parcel delivery service that could improve reliability and traceability for customer orders. It worked with Parcelhub to provide tracked and international parcel delivery.

Parcelhub’s service gave The Willoughby Book Club improved traceability across all parcels, which helped create a better customer service experience and reduce the cost of sending replacement orders. Marianne Chala said lost or untraceable parcels improved by 56% after the move to tracked services, and the team could now provide real-time information on where orders were.

The Willoughby Book Club

Marianne Chala

Director