Case Study: Brightpearl achieves accelerated order processing and improved delivery visibility with Parcelhub

Over The Top Accelerates Order Processing with Parcelhub and Brightpearl

Brightpearl worked with Parcelhub to help multichannel retailers cope with rapid e-commerce growth, complex SKUs and rising customer expectations for post-purchase visibility. The challenge was to provide an integrated order and delivery management workflow that automated processes, reduced manual labour and kept customers informed across multiple carriers and sales channels.

Parcelhub delivered its multi-carrier delivery solutions and Proactive Tracking Support integrated with Brightpearl’s order management, creating shipping rules, a colour-coded tracking portal and automatic syncing of Goods Out notes and tracking references. The combined solution gave retailers immediate delivery visibility, discounted carrier rates, fewer failed deliveries and faster fulfilment — orders can be dispatched in as little as three minutes — while Brightpearl’s platform reduced over/under‑stocking and lowered labour needs.

Brightpearl

Paul Thomas

Managing Director