Case Study: I Love Retro achieves scalable, cost-effective eCommerce fulfilment with Parcelhub

I Love Retro - Customer Case Study

I Love Retro, an online vintage retailer founded by Laura Hunter, had grown beyond home-based order fulfilment: packing became a 24/7 task, customer service was under strain, and the business needed a scalable fulfilment partner. They engaged Parcelhub for eCommerce fulfilment services — pick and pack, parcel management and carrier delivery — to replace ad-hoc in-house packing and streamline dispatch.

Parcelhub took delivery of stock, handled picking, packing and despatch and moved I Love Retro onto its carrier network, producing “considerable” savings versus Royal Mail that helped offset fulfilment costs and, crucially, returned time for marketing and brand growth. The flexible Parcelhub service has allowed I Love Retro to avoid building its own packing operation, maintain service through peak seasons (Oct–Jan, Black Friday/Cyber Monday) and rely on a provider that manages millions of parcels annually.

I Love Retro

Laura Hunter

Founder