Case Study: Energized Customs achieves a 75% reduction in delivery queries with Parcelhub

Energized Customs Streamlines Delivery Management with Parcelhub

Energized Customs, a UK automotive accessories retailer selling on eBay, OnBuy and its Magento site and managing orders with Linnworks, was struggling with rapidly rising parcel volumes (peaks over 400/day) and a flood of delivery‑related customer queries. They turned to Parcelhub, a multi‑carrier shipping and eCommerce customer‑services provider that integrates with Linnworks, to streamline delivery management and customer communications.

Parcelhub implemented its multi‑carrier shipping platform, label printing and SMART Notifications to monitor parcel journeys and proactively notify recipients. Parcelhub’s solution cut Energized Customs’ delivery queries by 75%, improved tracking visibility, reduced customer‑service workload and handled high daily volumes—freeing the team to focus on sourcing, listings and aggressive growth plans.

Energized Customs

Graham Lisle

Owner