Case Study: Eden achieves £100,000 annual cost savings and better customer service with Parcelhub

Eden benefit from great communication and cost savings

Eden, the UK’s one stop-shop for Christian resources including books, gifts and media products, moved from Royal Mail because it wanted better communication, later collection times, added service benefits, and annual cost savings. It chose Parcelhub as its parcel delivery partner and began working with the company in July 2021.

Parcelhub provided flexible postage services and a range of tracked carriers, and Eden used split testing to select the right parcel solutions. The company says it achieved its £100,000 cost-saving target within the first year, while sending over 250,000 tracked and part-tracked parcels in a year and improving its conversion rate by 12% through later dispatch times.

Eden

Stuart Davies

Head of IT & Operations