Case Study: Cheshire Cheese Company achieves rapid, scalable fulfillment and slashes complaints with Parcelhub

Cheshire Cheese Company Adds Delivery Options with Parcelhub

Cheshire Cheese Company, a fast-growing premium food retailer and multichannel seller, struggled with a delivery infrastructure that couldn't scale to match surging online demand. After migrating to Magento and expanding channels, they needed a seamless shipping integration — Parcelhub's multi-carrier shipping software (with Magento integration) was recommended to replace manual CSV processes and unreliable direct carrier integrations.

Parcelhub implemented a multi-carrier shipping solution and SMART Notifications, giving Cheshire Cheese Company access to many carriers and automating label processing. The change cut order processing from over three hours to under five minutes for 150 orders, helped them cope with a 400% spike in peak orders with minimal complaints, and reduced the complaint rate from 12% to under 3%, significantly lowering tracking queries and improving operational scalability.

Cheshire Cheese Company

Simon Spurrell

Cheshire Cheese Company