Case Study: Chase Organics achieves delivery excellence and streamlined customer service with Parcelhub

Chase Organics Demonstrates Delivery Excellence

Chase Organics, an 80+-year-old organic gardening supplier based in Addlestone, faced rapidly growing volumes as its business shifted to 90% eCommerce and struggled with slow responses and lost-parcel headaches while working directly with carriers. To solve this, Chase Organics partnered with Parcelhub for multi-carrier shipping and eCommerce customer services, including Parcelhub’s SMART Notifications platform and integration with order management systems.

Parcelhub took over parcel distribution and customer delivery queries, proactively flagging delays and chasing carriers before customers noticed, and providing a single integrated shipping solution. As a result Parcelhub significantly reduced delivery enquiries and lost‑shipment disruption, freeing Chase Organics’ team to focus on sales, stock and international growth; Chase has worked with Parcelhub for more than 10 years while Parcelhub handles over 6 million parcels a year across its carrier network.

Chase Organics

David George

Operations Manager