Case Study: BuyDirect4U achieves scalable, cost-saving eCommerce shipping and streamlined customer service with Parcelhub

Buydirect4u sold on Parcelhub's ability to deliver

BuyDirect4U is a fast‑growing online retailer (part of Charles Bentley & Son Ltd) that outgrew its existing logistics setup after moving to a larger warehouse and expanding its product range and markets. To meet more complex, high‑volume delivery needs and gain unified parcel tracking, BuyDirect4U engaged Parcelhub and its bespoke integrated shipping management platform and services.

Parcelhub delivered a tailor‑made solution that integrated with BuyDirect4U’s systems, including embedding Parcelhub’s customer service team and SMART platform to automate exception tickets. As a result Parcelhub now processes and ships over 21,000 items a month for BuyDirect4U, handles 1,600+ automated customer service tickets monthly, and has saved the retailer the cost of at least two customer service advisers while enabling multi‑carrier flexibility and improved operational efficiency.

Buydirect4u

Andrew Steel

Founder and Head of eCommerce