Case Study: Leading Business Process Outsourcer Company cuts claims processing labor costs by 50% with Parascript AI Software

Leading Business Process Outsourcer Company - Customer Case Study

Leading Business Process Outsourcer Company, an established BPO with decades of growth, needed a way to cut high manual data entry costs in its medical claims operation. Its challenge was processing large volumes of low-quality black-and-white faxed and printed claims with little to no automation, while still meeting very strict field-level accuracy requirements. Parascript provided AI software for claims processing and document capture to address these issues.

Parascript implemented advanced image processing and automated data extraction that enabled the BPO to process more than 80% of black-and-white images automatically and move from manual entry and review to a fully automated claims adjudication workflow. The solution reduced labor-intensive tasks by 50%, saved the company $1.2M annually, and helped automate 2.5 million pages per year and achieve 85% automation in claims processing.