Case Study: 5000 BPO Company achieves 90% lower data entry costs with Parascript

5000 BPO Increases Profitability & Reduces Data Entry Costs by 90%

5000 BPO Company, a long-established and fast-growing business process outsourcer, was facing rising manual data entry costs as document volumes increased and document types became more complex. Its existing document capture platform could not reliably handle faxed, low-quality, or handwritten documents, and accuracy issues were driving up verification costs. To address these challenges, the company partnered with Parascript through the Parascript Accelerator Program.

Parascript analyzed document samples, workflows, and performance data, then delivered a tailored solution that corrected fax image issues, removed form interference, and tuned field-level extraction and workflow rules for high straight-through processing rates. Using Parascript’s technology, the BPO reduced labor costs by 50% initially and ultimately by 90%, improving project profitability and allowing some savings to be passed on to customers.