Case Study: Home Group improves social housing applications and property search with Parallax

Home Group digitises housing applications in 6 months with Parallax

Home Group, a large UK provider of housing, health, and social care, faced operational challenges with a manual, inefficient social housing application process. They partnered with Parallax to digitize this journey, aiming to replace legacy systems and allow users to enquire on properties directly on the website.

Parallax designed and built a user-friendly property advertising portal and a streamlined digital application form, converting a 16-page PDF into a simple multi-step process. The solution included features like progress tracking and secure document uploads, and was implemented as a React SPA integrated into the existing site. This project was launched within six months, significantly improving operational efficiency and the customer experience for Home Group.

Home Group