Case Study: Genome Medical achieves faster patient referral conversion with Parakeet Health

Genome Medical cuts referral-to-appointment time with Parakeet Health

Genome Medical, a national virtual care practice specializing in genetic counseling, faced a significant operational challenge. Their process for handling patient referrals from external providers was manual and slow, creating a bottleneck that delayed critical patient access to services. To overcome this, they turned to the voice AI technology from vendor Parakeet Health.

Parakeet Health implemented its voice AI platform to automate the referral-to-appointment workflow. The solution ingested faxes, managed patient records, and conducted automated outreach via voice and SMS. This partnership with Parakeet Health resulted in a faster referral conversion process, eliminated manual intake bottlenecks, and successfully increased patient access to genetic services across their national care model.

Genome Medical