Case Study: a world’s largest airline achieves faster approvals and standardized requirements with Paradigm Technology's BSA COE

world’s largest airline speeds approvals by 50% with Paradigm Technology

The world's largest airline faced significant challenges in consolidating its operations following a major merger. It needed to standardize inconsistent requirements processes and improve coordination across a large, multi-vendor team of business analysts to accelerate its post-merger integration. Paradigm Technology was engaged to address these barriers and establish a structured approach to requirements management.

Paradigm Technology established and led a Business System Analyst Center of Excellence (COE) for the airline. The solution involved deploying senior analysts, creating a standardized Business Requirements Document (BRD) format, and implementing tools for cross-dependency tracking. This resulted in a 50% reduction in approval times, the execution of 42 standardized BRDs, and significantly strengthened IT delivery maturity across the global enterprise.