Case Study: Largest Commercial and Freight Airlines achieves unified flight operations with Paradigm Technology

Paradigm Steps in to Help Top-4 Airline Meet a Key it Initiative After Merger

Largest Commercial and Freight Airlines, one of the world’s largest airline operators with $42.7 billion in revenue, 61,000+ employees, and nearly 6,700 flights per day, needed to create a single Flight Operation System for flight attendants following a merger. The airline’s internal team was struggling to keep up with the requirements-gathering, testing, business pace, and technical demands of this top IT initiative.

Paradigm Technology provided project managers, business analysts, and program management oversight focused on Flight Operation Systems to support the integration. Paradigm organized the work into four pods with BAs, SMEs, and design engineers building BPMs, helping bring the flight attendant group under one system. The result was strong delivery performance, with over 88% of projects completed or marked on track and a 98% success rate.