Case Study: International Banking and Financial Services Holding Company boosts customer master data and sales productivity with Paradigm Technology and Informatica Contact Master

Paradigm Delivers Informatica Contact Master to Major Financial Institution

International Banking and Financial Services Holding Company, a top 5 global banking and financial services firm with $25B+ in revenue and 70M customers worldwide, needed a way to create a Contact/Gold Master Record across business units. Paradigm Technology helped address the challenge of consolidating more than 40 source systems and over 10M contact records, while also improving match quality, supporting business rules, and giving analysts a scalable, cost-effective solution.

Paradigm Technology implemented Informatica Contact Master and MDM across systems including Dynamics, with production deployment of Informatica MDM. The solution was expected to deliver $7.8M in productivity gains by helping sales teams focus on selling, $4.437M in annual savings from hardware, software, maintenance, and IT operations, and $3M–$27M in new annual revenue, with up to $7.2M in annual profit from new products launched to Gold Master Record customers.