Case Study: a luxury jewelry and specialty retailer achieves a global customer view with Paradigm Technology

Luxury Jewelry & Specialty Retailer speeds customer record processing 4x with Paradigm Technology

A luxury jewelry and specialty retailer faced significant challenges due to fragmented and duplicate customer data across its systems. With approximately 35 million records and a 20% duplication rate, manual processes hindered marketing precision, increased costs, and delayed strategic merger analysis. Paradigm Technology was engaged to implement a solution.

Paradigm Technology implemented a standardized, automated data quality and matching framework to create a unified global customer master. The solution processed records four times faster than traditional methods, achieving a 99% match success rate and eliminating manual work. This resulted in $800K in implementation savings and ~$250K in annual operational savings, while also enabling data analysis for a major merger and significantly improving marketing effectiveness.